Activity: A653 - Classify Incident and Provide Initial Support
DescriptionWorkflowRolesWork Products
Expand All SectionsExpand All Sections    Collapse All SectionsCollapse All Sections
CollapseWorkflow  

Activity diagram: Classify Incident and Provide Initial Support Assign Priority Assign to Analyst Resource Categorize Incident Determine Impact Determine Urgency Handle Duplicate Incidents Search for Matching Incidents Perform Initial Diagnosis Initiate Handling as Major Incident

Activity detail diagram: Classify Incident and Provide Initial Support Incident Owner Assign Priority Assign to Analyst Resource Categorize Incident Determine Impact Determine Urgency Incident Owner Incident Owner Handle Duplicate Incidents Search for Matching Incidents Perform Initial Diagnosis Initiate Handling as Major Incident Incident Owner Incident Assign Priority Incident Assign to Analyst Resource Incident Assign to Analyst Resource Incident Categorize Incident Incident Categorize Incident Incident Determine Impact Incident Determine Impact Incident Determine Urgency Incident Determine Urgency Incident Incident Information Handle Duplicate Incidents Incident Handle Duplicate Incidents Incident Incident Information Search for Matching Incidents Incident Search for Matching Incidents Incident Perform Initial Diagnosis Incident Perform Initial Diagnosis Incident Initiate Handling as Major Incident Incident Initiate Handling as Major Incident
Back to topBack to top
CollapseWork Breakdown  
Breakdown ElementStepsIndexPredecessorsModel InfoTypePlannedRepeatableMultiple OccurrencesOngoingEvent DrivenOptionalTeam
Expand  
Assign Priority
 1922,23 Task YesYes    
Expand  
Assign to Analyst Resource
 20  Task YesYes    
Expand  
Categorize Incident
 21  Task YesYes    
Expand  
Determine Impact
 22  Task YesYes    
Expand  
Determine Urgency
 23  Task YesYes    
Expand  
Handle Duplicate Incidents
 24  Task YesYes    
Expand  
Search for Matching Incidents
 25  Task YesYes    
Expand  
Perform Initial Diagnosis
 2627 Task YesYes    
Expand  
Initiate Handling as Major Incident
 27  Task YesYes    
Back to topBack to top

©Copyright IBM Corp. 2005, 2008. All Rights Reserved.